Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety
學年 112
學期 1
出版（發表）日期 2023-08-11
作品名稱 Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety
作品名稱（其他語言）
著者 Ni, Yen-sen
單位
出版者
著錄名稱、卷期、頁數 International Journal of Hospitality Management 114,　103577
摘要 This study aims to investigate the multiple effects of hotel employees' workplace anxiety under COVID-19. By using time-lag data with 223 matched responses, we showed that workplace anxiety has a positive direct impact on workaholic behavior, emotional exhaustion, and work withdrawal behavior and that effort-reward balance (imbalance) would ameliorate (deteriorate) the negative effect of workaholic behavior on emotional exhaustion, implying that understanding of the adverse but reversible effects of workplace anxiety could help strengthen the hotel industry's development. This study may be the first attempt to examine the moderation of ERI in the link between workaholic behavior and emotional exhaustion, as well as how to mitigate such negative consequences, thereby contributing to the existing hospitality literature. Moreover, we argue that exploring more new ways to deal with workplace anxiety among hotel employees while maintaining employee performance is worthwhile for future research, especially given the industry's current competitive conditions.
關鍵字 Workplace anxiety;Workaholic behavior;Effort-reward imbalance (ERI);COVID-19;Conservation of resources theory;Hotel industry
語言 en_US
ISSN 1873-4693
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者
審稿制度 是
國別 USA
公開徵稿
出版型式 ,電子版
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/125120 )