Supervisor incivility and turnover intention of the employees in the hospitality industry of China.
學年 111
學期 2
出版（發表）日期 2023-02-15
作品名稱 Supervisor incivility and turnover intention of the employees in the hospitality industry of China.
作品名稱（其他語言）
著者 Jie Yin; Yingchao Ji; Yensen Ni
單位
出版者
著錄名稱、卷期、頁數 International Journal of Contemporary Hospitality Management, 35(2), 682-700.
摘要 Purpose As supervisor incivility and its negative effect may impact employees’ psychological health and even the sustainable development of hospitality enterprises, this study aims to explore the channels through which it affects employee turnover intention in China’s hospitality industry and suggest possible mitigation measures. Design/methodology/approach This study adopted exploratory factor analysis, measurement model analysis and the mediation and moderation model and used SPSS and PROCESS for the analysis. Findings This study found that the impact of supervisor incivility on the employees’ turnover intention would be through employees’ ego depletion and revealed that organizational support would alleviate such a negative effect. However, organizational support might not mitigate the impact of supervisor incivility on the employees’ ego depletion, which is inconsistent with previous studies. This study inferred that organizational support might be somewhat related to organizational pressure, thereby enhancing the impact of supervisor incivility on the employees’ ego depletion. Research limitations/implications This study not only enriches incivility literature but also suggests new insights into the mixed role of organizational support. Originality/value Unlike previous studies that mainly focused on workplace pressure from colleagues or customers, this study broadens our understanding of the employees’ turnover intention affected by supervisors’ workplace incivility and the mixed role of organizational support.
關鍵字 Organizational support;Turnover intention;Supervisor incivility;Ego depletion theory;PSR model
語言 en_US
ISSN 0959-6119
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者
審稿制度 是
國別 USA
公開徵稿
出版型式 ,電子版
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/123147 )