The impact of COVID-19 on turnover intention among hotel employees: A moderated mediation model.
學年 110
學期 2
出版（發表）日期 2022-06-15
作品名稱 The impact of COVID-19 on turnover intention among hotel employees: A moderated mediation model.
作品名稱（其他語言）
著者 Jie Yin; Yahua Bi; Yensen Ni
單位
出版者
著錄名稱、卷期、頁數 Journal of Hospitality and Tourism Management 51, p.539-549
摘要 This study examines the influence of COVID-19 event strength on the turnover intention of hotel employees by incorporating perceived operating performance and job insecurity as mediators and hotel size as a moderator. A moderated mediation model was employed to test the relationship between COVID-19 event strength and turnover intention. The study reveals that COVID-19 event strength might not significantly affect turnover intention through perceived operating performance, likely affecting job insecurity perception. We infer that such a finding might result from a series of policies implemented by authorities to prevent job insecurity perception of hotel employees during the COVID-19 pandemic. Furthermore, we also reveal that small- and middle-sized hotels mitigate the effect of job insecurity on turnover intention somewhat different from our expectations. We infer that most of the entrepreneurs and employees in such hotels are from the same town and unlikely to intensify the effect of job insecurity on turnover intention because of close friendships among them. This finding is closely related to cultural factors in China and has rarely been discussed in the existing literature.
關鍵字 COVID-19 event strength;Operating performance perception;Job insecurity;Turnover intention;Hotel size;Serial mediating
語言 en_US
ISSN
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者
審稿制度 是
國別 GBR
公開徵稿
出版型式 ,電子版
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/123144 )