Reciprocal marketing validation from a service-dominant logic perspective
學年 108
學期 2
出版（發表）日期 2020-05-01
作品名稱 Reciprocal marketing validation from a service-dominant logic perspective
作品名稱（其他語言）
著者 Fong-Jia Wang; Chihfu Cheng; Chia-Huei Hsiao
單位
出版者
著錄名稱、卷期、頁數 South African Journal for Research in Sport, Physical Education and Recreation 42(1), p.81-93
摘要 This study explores the impact of an innovative service model on consumer emotions and purchase intentions in a sports context. A quasi-experimental design was adopted. Participants comprised two classes of sport-related consumers. A four-week intervention was conducted with a pre-test and a post-test. Data were assessed using descriptive statistics, general linear regression and hierarchical regression. The veracity of the experimental intervention was evaluated and reviewed using an objective assessment checklist. Significant relationships were found between service-led logic, consumption emotions and purchase intentions. This results suggest that sports consumers are affected by the innovative service behaviour of the service-dominant logic model. Their consumption emotions and purchase intentions were enhanced. The abstract and concrete construal of service-dominant logic can expand the visible diversity of both sport and consumer behaviours. It provides a different perspective on the consumer behaviour process, as well as the feasibility of applying an innovative service model to sport and consumer behaviours. The present findings address the deficiency in innovation services research related to sports marketing. Implications and applications are proposed.
關鍵字 Consumption emotions;Purchase intentions;Social Exchange Theory;Innovative services
語言 en
ISSN 0379-9069
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者
審稿制度 是
國別 ZAF
公開徵稿
出版型式 ,電子版
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/119906 )

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