Burnout and Work Engagement among Cabin Crew: Antecedents and Consequences
學年 100
學期 1
出版（發表）日期 2012-01-17
作品名稱 Burnout and Work Engagement among Cabin Crew: Antecedents and Consequences
作品名稱（其他語言）
著者 Chen, Ching-Fu; Chen, Shu-Chuan
單位
出版者
著錄名稱、卷期、頁數 The International Journal of Aviation Psychology 22(1), p.41-58
摘要 Flight attendants play an essential role in ensuring cabin safety and offering services on board. This study applied the job demands-resources model to explore burnout and work engagement among cabin crew and investigate the possible antecedents and consequences, using a sample of 305 Taiwanese flight attendants. The health problems caused by heavy workloads under specific working environments and significant rates of turnover intention were noted. Using structural equation modeling to test the conceptual model, the results reveal that job demands positively relate to burnout, whereas job resources positively relate to work engagement but negatively relate to burnout. In addition, health problems directly induce turnover intention and mediate the relationship between burnout and turnover intention. Elevating the levels of work engagement might be effective in reducing cabin crew's turnover intention.
關鍵字
語言 en_US
ISSN
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者 Chen, Shu-Chuan
審稿制度 是
國別 USA
公開徵稿
出版型式 ,電子版
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/115173 )

SDGS 良好健康和福祉