Passengers' Perspective Toward Airport Service Quality: The Comparison Between TPE and TSA
學年 104
學期 1
出版（發表）日期 2015-09-01
作品名稱 Passengers' Perspective Toward Airport Service Quality: The Comparison Between TPE and TSA
作品名稱（其他語言）
著者 Kuo, Shih-Yao; Chen, Shu-Chuan
單位
出版者
著錄名稱、卷期、頁數 Journal of Aeronautics, Astronautics and Aviation 47(3), p.333-340
摘要 Due to urban development and traffic congestion, new international airports were built in the suburbs of many metropolises to replace the original ones, which usually have been transformed to operate domestic flights. In Taiwan, these city airports play the role as regional airports to majorly operate the direct flights between the two sides across the Taiwan Strait. With the two types of business models, passengers must have diverse expectations and perceived different service quality. This study examines passengers' perceptions regarding service quality served by Taiwan Taoyuan International Airport (TPE) and Taipei Songshan Airport (TSA). The empirical data were collected by using the questionnaire survey, distributed to the air passengers departing from or arrived at these two airports. The research results reveal that passengers perceived better service quality in TPE. TSA only surpassed TPE in one item ＂Ground transportation to/from airport＂. It is comprehensible that TSA is located in Taipei city and the Mass Rapid Transit (MRT) system is very convenient.
關鍵字 Service quality;Satisfaction;Airport;TPE;TSA
語言 en_US
ISSN
期刊性質 國內
收錄於 EI
產學合作
通訊作者
審稿制度 是
國別 TWN
公開徵稿
出版型式 ,電子版
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/115138 )