Antecedents and consequences of nurses’ burnout: Leadership effectiveness and emotional intelligence as moderators
學年 106
學期 2
出版（發表）日期 2018-03-27
作品名稱 Antecedents and consequences of nurses’ burnout: Leadership effectiveness and emotional intelligence as moderators
作品名稱（其他語言）
著者 Shu-Chuan Chen; Ching-Fu Chen
單位
出版者
著錄名稱、卷期、頁數 Management Decision 56(4), p.777-792
摘要 Purpose Healthcare is recognized as a fertile field for service research, and due to the fact that nurses are stressed physically and emotionally, reducing burnout among frontline healthcare staff is an emerging and important research issue. The purpose of this paper is to explore the possible antecedents and consequences of nurses’ burnout and to examine the moderating effects of personal trait and work-environment issue. Design/methodology/approach Drawing on Bagozzi’s (1992) reformulation of attitude theory (appraisal→emotional response→behavior), data from a survey of 807 nurses working in a major hospital in Taiwan were analyzed using the structural equation modeling technique and hierarchical regression analysis. Findings The results reveal the positive causality between job stressors and nurses’ burnout, whereas supervisor support negatively relates to burnout. In addition, the full moderating effects of leadership effectiveness and partly moderating effect of emotional intelligence on the relationships among job demands, job resources, and burnout are confirmed. Practical implications The findings provide practical insight regarding how supervisors play an essential role in alleviating nurses’ burnout. The supportive attitude and leadership effectiveness are recommended to be effectual managerial strategies. Originality/value The empirical results support the job demands-resources model by applying reformulation of attitude theory. The work-environment issue surpasses the personal trait in moderating the relationships among job demands, job resources, and burnout.
關鍵字 Burnout;Emotional intelligence;Stressors;Supervisor support;Leadership effectiveness
語言 en
ISSN 0025-1747;1758-6070
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者
審稿制度 是
國別 GBR
公開徵稿
出版型式 ,電子版,紙本
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/115066 )

SDGS 良好健康和福祉