The effects of total quality management and organisational learning on business performance: evidence from Taiwanese insurance industries
學年 103
學期 1
出版（發表）日期 2014-09-01
作品名稱 The effects of total quality management and organisational learning on business performance: evidence from Taiwanese insurance industries
作品名稱（其他語言）
著者 Lee, Hsu-Hua; Lee, Chen-Ying
單位 淡江大學管理科學學系
出版者 Abingdon: Routledge
著錄名稱、卷期、頁數 Total Quality Management & Business Excellence 25(9-10), pp.1072-1087
摘要 This research is focused on the Taiwanese insurance industry to explore the relationship among total quality management (TQM), organisational learning (OL) and business performance of insurance companies. In this study, the questionnaires are analysed and the t-test, analysis of variance, and multiple regression models are used to verify the research framework and hypotheses. The results show significant difference of gender, position, educational level and industry on TQM, OL and business performance recognition, but there is no significant difference in seniority. Using multiple regression analysis and the mediating test, the principal findings of this study are shown as follows: (1) TQM has significant and positive effects on OL, (2) Both TQM and OL have significant and positive effects on business performance, (3) OL fosters business performance and plays a mediating role between TQM and business performance, and (4) The non-life and the life insurance industries, which carry out TQM, OL and business performance, are significantly different. The results show practical implications for the insurance industry in Taiwan.
關鍵字 insurance industry; total quality management; organisational learning; business performance; mediating effects
語言 en
ISSN 1478-3363; 1478-3371
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者 Lee, Chen-Ying
審稿制度 是
國別 GBR
公開徵稿
出版型式 ,紙本
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/92406 )

機構典藏連結
SDGS 產業創新與基礎設施