TQM and Organizational Innovation on Continuing Education with Strategic Management Viewpoint: Concept、Model and Propositions
學年 96
學期 2
發表日期 2008-05-25
作品名稱 TQM and Organizational Innovation on Continuing Education with Strategic Management Viewpoint: Concept、Model and Propositions
作品名稱（其他語言）
著者 Chang, Wen-Jung; Liao, Shu-Hsien; Tay, Christina; Wu, Chi-Chuan
作品所屬單位 淡江大學經營決策學系
出版者 臺北縣 : 淡江大學
會議名稱 2008年兩岸管理科學暨企業經營學術研討會
會議地點 臺北縣, 臺灣
摘要 Facing rapid changes in Taiwan's educational environment, especially the homogeneity of competition, uncertain education policies, the continuing decline in birth rate and limited resources of funds, continuing education (CE) institutes thus are forced to make an attempt to retarget their market and customers. Conventionally, TQM and BPR are well-known approaches for process improvement and organizational innovation. TQM is less risky for organization to innovate and is one for incremental improvement whereas BPR is for radical improvement. However, existing research on TQM-innovation relationship largely focuses on manufacturing and services industries but not education sector and most of them involves in empirically investigating TQM's likely impacts on innovation and exploring the determinant factors of TQM that influence innovation which are often subject to omitted effects of environmental context and probably brings to a biased conclusion. The objective of this study is linking TQM theory to organizational innovation and providing practitioners and researchers more insights on innovation management. To clearly depict the TQM-innovation relationship under an organization's strategic direction, the authors develop a system architecture named ESC (Environment-Strategy-Culture) and propose seven propositions for further empirical testing. Finally, this study introduces a conceptual model as a benchmark to facilitate the understanding of the organizational innovation and quality system in a CE institute.
關鍵字 TQM;Organizational Innovation;Continuing Education;Strategic Management;Case Study
語言 en
收錄於
會議性質 兩岸
校內研討會地點 淡水校園
研討會時間 20080525~20080525
通訊作者
國別 TWN
公開徵稿 Y
出版型式
出處 2008年兩岸管理科學暨企業經營學術研討會論文集, pp.29-49
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