Construct A Service Production Model to Pre-analyze the Customer Perceived Value to Service Process
學年 100
學期 1
出版（發表）日期 2012-01-01
作品名稱 Construct A Service Production Model to Pre-analyze the Customer Perceived Value to Service Process
作品名稱（其他語言）
著者 Wang, Chu-Ching; Chuang, Hsiu-Chen
單位 淡江大學企業管理學系
出版者 National Academy of Management, Ukraine Natsional'na Akademiya Upravlinnya
著錄名稱、卷期、頁數 Aktual'ni Problemy Ekonomiky 137(11), pp.278-288
摘要 The purpose of this paper is to develop a service production model, the dimensions and the elements of which can be used to pre-analyze customer perceived internal processes. Then resources can be aligned to this forecasted service processes to make the service created value be as close as possible to customer perceived value. The model fits into the current mainstream service paradigms and can help to improve the existing services, develop new services, and predict competitor's service strategy.
關鍵字 service; model; perceived value; paradigm; process
語言 en
ISSN 1993-6788
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者 Wang, Chu-Ching
審稿制度 是
國別 UKR
公開徵稿
出版型式 紙本
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