Performance evaluation for a balanced scorecard system by group decision making with fuzzy assessments
學年 96
學期 2
出版（發表）日期 2008-04-01
作品名稱 Performance evaluation for a balanced scorecard system by group decision making with fuzzy assessments
作品名稱（其他語言）
著者 Cheng, Chi-bin
單位 淡江大學資訊管理學系
出版者 台中：朝陽科技大學理工學院
著錄名稱、卷期、頁數 International Journal of Applied Science and Engineering=國際應用科學與工程學刊 6(1), pp.53-69
摘要 This paper presents a performance evaluation process for Balanced Scorecard (BSC) systems by employing Analytic Hierarchy Process (AHP) and multiple attribute decision making (MADM) approaches. The AHP under a group decision-making setting is used to determine the weights of performance measures in the evaluation, and then an MADM problem is solved to rank the evaluated subjects. The performance evaluation in the BSC system includes both quantitative and qualitative measures. The assessments of quantitative measures are the achievement degree of their targets, while the assessments of qualitative measures are to assign fuzzy numbers on a rating scale with descriptive labels. A performance balance factor is also suggested to adjust the scores obtained from the MADM approach to avoid paying bonus to unbalanced performance. The proposed approach is applied to evaluating the performance of sixteen business units within a company.
關鍵字 Balanced scorecard; Performance evaluation; Analytic hierarchy process; AHP; Multiple attribute decision making; MADM; Fuzzy numbers; Group decision making
語言 en
ISSN 1727-2394
期刊性質 國內
收錄於
產學合作
通訊作者
審稿制度
國別 TWN
公開徵稿
出版型式 紙本
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