Individual differences and job performance: The relationship among personal factors, job characteristics, flow experience, and service quality
學年 98
學期 2
出版（發表）日期 2010-05-01
作品名稱 Individual differences and job performance: The relationship among personal factors, job characteristics, flow experience, and service quality
作品名稱（其他語言）
著者 Kuo, Tsung-hsien; Ho, Li-an
單位 淡江大學教育科技學系
出版者 Palmerston North: Society for Personality Research (Inc.)
著錄名稱、卷期、頁數 Social Behavior and Personality 38(4), pp.531-552
摘要 The aim in this study was to investigate the effect of 3 personal factors of gender, length of employment, and meditation experience on employee perceptions of job characteristics (JC), flow experience (FE), and service quality (SQ). Customer service personnel in 20 technological companies (N = 341) in Taiwan were surveyed. The results show that: (i) length of employment has a significantly positive influence on JC and SQ; (ii) where there is meditation experience this has a significantly positive effect on FE and SQ; (iii) JC has a direct and significant impact on FE and SQ; and (iv) FE has a direct and significant influences on SQ. The findings provide useful information for managers to enhance service through the adoption of appropriate employee retention, and job design strategies, and meditation training, to facilitate the experience of flow in everyday work life.
關鍵字 job characteristic; flow experience; service quality; meditation; length of employment; gender
語言 en
ISSN 0301-2212
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者 Ho, Li-an
審稿制度 是
國別 NZL
公開徵稿
出版型式 紙本
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