期刊論文
| 學年 | 104 |
|---|---|
| 學期 | 2 |
| 出版（發表）日期 | 2016-05-01 |
| 作品名稱 | Tipping: The case of hotel turndown service |
| 作品名稱（其他語言） | |
| 著者 | I-hsuan Shih; Tun-Min (Catherine) Jai; Shane C. Blum |
| 單位 | |
| 出版者 | |
| 著錄名稱、卷期、頁數 | International Journal of Hospitality Management 55, p.129-131 |
| 摘要 | Turndown services are experiential and value-added practices to make guests feel cared-for in luxury hotels. Previous research has found that when receiving an additional or exceptional service, people may feel obligated to respond with a reciprocal behavior, such as providing tips. This study aims to investigate the effects of hotel turndown services on tips given to hotel room attendants. The results revealed that the room attendants received more tips for providing turndown service, both in terms of the frequency of receiving tips and the amount of those tips. The findings suggest that without the existence of a tipping norm in hotel guest rooms, the relationship between service and tip seems much clearer. |
| 關鍵字 | Tipping;Turndown service;Housekeeping |
| 語言 | en |
| ISSN | 0278-4319 |
| 期刊性質 | 國外 |
| 收錄於 | SSCI |
| 產學合作 | 國外 |
| 通訊作者 | I-hsuan Shih |
| 審稿制度 | 否 |
| 國別 | USA |
| 公開徵稿 | |
| 出版型式 | ,電子版 |
| 相關連結 |
機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/117842 ) |