期刊論文
| 學年 | 99 |
|---|---|
| 學期 | 2 |
| 出版（發表）日期 | 2011-07-01 |
| 作品名稱 | Dark side of relationships: A tensions-based view |
| 作品名稱（其他語言） | |
| 著者 | Fang, Shyh-rong; Chang, Yong-sheng; Peng, Yan-chiun |
| 單位 | 淡江大學企業管理學系 |
| 出版者 | New York: Elsevier Inc. |
| 著錄名稱、卷期、頁數 | Industrial Marketing Management 40(5), pp.774-784 |
| 摘要 | By drawing on the tensions-based view to depict the components of the dark side of relationships, this study presents a conceptual model explaining how the dark side of relationships can moderate the positive relationship between relationship quality and relationship function. The authors test the hypotheses via a mail survey involving 136 manufacturing firms. The results support the hypotheses, which posit that relationship quality is positively associated with relationship function. Moreover, the empirical results partially support the argument of the author that the influence of relationship quality on relationship function is strengthened or weakened when three relationship tensions (namely, behavioral, structural, and psychological tension) are balanced or imbalanced. Theoretical and managerial implications are extracted from this study, and potential future research directions. |
| 關鍵字 | Relationship marketing;Dark side of relationships;Tensions-based view;Trust;Commitment |
| 語言 | en |
| ISSN | 0019-8501 |
| 期刊性質 | 國外 |
| 收錄於 | SSCI |
| 產學合作 | |
| 通訊作者 | Chang, Yong-sheng |
| 審稿制度 | |
| 國別 | USA |
| 公開徵稿 | |
| 出版型式 | 紙本 |
| 相關連結 |
機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/55638 ) |